Business Toll Free

CallPlus Toll Free is a powerful business tool that can be enhanced to provide call management, enabling you to increase sales generation and enhance your customers service experience.

Through CallPlus Visibill we provide our business customers with access to the most advanced Toll Free reporting services in New Zealand. These online reports will be able to generate reports to effectively understand and manage your incoming calls and marketing campaigns.

  • Consolidated Toll Free Reports
  • Individual Toll Free Number Reports
  • Export your Toll Free data to Excel
Navigation and use is easy with drop down boxes and hyperlinks

Key reports as follows:
  • Line Summary Reports
  • Trends Reports
  • Top 20 Reports
  • Call Detail Reports
  • Call Completion Reports
  • Regional Reports
  • Answerpoint Reporting

Toll Free Enhanced Features

CallPlus offers the following enhanced features:

Toll Free Follow Me - $5.00 per month
Enables you to change your terminating number from anywhere in New Zealand for free, through an automated prompt service.

Call Advance on Busy / No answer - FREE
Ensures your calls are always answered by forwarding calls to another pre-defined number if your primary terminating number is busy or not answered.

Call Screening / (Originating Number Routing) - $5.00 per month
Your customers are routed through to the most appropriate destination. You determine which number your customers will terminate on (or blocked) based on their incoming phone number.

Time Dependent Routing (Time of day diversion) - $5.00 per month
Calls can be routed to different places any time during the day or night. This ensures that your calls are handled efficiently after hours or on public holidays. You define the time periods and select which days of the week each time routing should apply.

Percentage Call Distribution - $5.00 per month
Distributes your calls to where you have the resources available to handle them. Calls can be shared between multiple locations as you can allocate a percentage of calls to different terminating numbers.

Confidential Pin - $5.00 per month
Restricts access to your Toll Free number by requiring callers to enter a valid PIN before their call is connected.

Geographic Routing - Simple / Advanced $5.00 per month
- Customised $35.00 per month
Enables calls to be answered locally. Calls are routed to specific terminating numbers, based on what regions the calls are made from. Your customers’ calls can be directed to the branch or office that is closest to them.

Toll Free Notification (Distinctive Tone) - $5.00 per month
Plays a quick beep, so that you know your incoming call is Toll Free.

Menu Routing / Call Prompting - $5.00 per month
Customised announcements assist your callers in choosing a destination.

Pre-announcement / Courtesy Response - $5.00 per month
Pre-recorded generic messages to screen out unwanted callers or to ensure your callers have the necessary information before the call is directed to the terminating number.

Whether setting up a new Toll Free number or transferring your existing 0800 or 0508 number we will ensure that the process is seamless with no interruption to your service.

To find out more about our Toll Free services, contact 0800 89 0800 or send an email to info@callplus.co.nz